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Shipping Policy

  •  I'm still working out the kinks in shipping. My policy is to refund shipping overages when applicable. Please contact me with concerns of this nature.

  • The majority of items will ship Internationally with the exception of the Mausoleum Cabinets.

  • Items that do not require customization will be shipped in three business days, unless specified.

  • Customized items could take up to a week or more to ship.

  • Customized Mausoleum cabinets may take up to a  month and a half to ship, depending on back order.

  • Tracking numbers will be provided for all shipments except First Class.

  • In addition to shipping, I also offer local pick up for Mausoleum Cabinets.

  • The cremation jewelry may incur a more lengthy ship time. Orders are normally shipped out within 72 hours and generally take about 2-4 weeks to arrive, as these items ship from global suppliers.

Return Policy

Shipping and Returns

  • If you are not satisfied with your purchase, please contact us and we will assist you with the return process.

  • We accept returns of all unopened items within 60 days of receipt for a full refund minus any shipping fees.

  • Once products are received we will send an email notifying you that the return has been received and that any refund has been processed. 

  • We will pay the return shipping cost if the return is a result of our error.

Items that cannot be returned or refunded

  • Any item that has been customized or personalized.

  • Urns or jewelry that have been filled.

  • Items that have been damaged.

 
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New Orleans, Louisiana

© 2023 by Memento Mori Mausoleums.

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